American Airlines

News / Technology

How personalized videos at scale are connecting travel brands with customers

By Morgan Hines | March 19, 2024

Personalized videos are driving high open rates and creating opportunities for travel brands to connect with customers before, during and after a trip. Read More

News / Technology

American tightens mileage earning rules to motivate NDC, direct bookings

By Mitra Sorrells | February 20, 2024

American's new rules for earning miles and points, which go into effect for tickets issued May 1, are part of the carrier's strategy to get 100% of its bookings through internet-based channels. ... Read More

News / Distribution

American Airlines doubles down on digital distribution strategy

By Linda Fox | January 25, 2024

American Airlines said 80% of bookings currently come via internet-based channels with 65% of that coming from its website and mobile app. Read More

Opinion / Technology

How technology can help airlines meet traveler expectations

By Andrew Wilcock - Accelya | January 12, 2024

With the aviation industry continuing to chart its course to recovery, it's critical airlines adopt cutting-edge technology solutions to ensure their competitiveness in this evolving landscape. Read More

News / Distribution

Amtrav dishes data on American Airlines NDC strategy

By Linda Fox | January 10, 2024

In April 2023, American Airlines removed many of its lowest fares from traditional distribution channels enabling only working with NDC channels to access the content. Read More

News / Online

Travel veterans Kaufer, Lugli, Misunas on GenAI, social media, diversity and more

By Mitra Sorrells | January 5, 2024

While Flo Lugli, Kathy Misunas and Steve Kaufer are no longer in operational roles in travel, they are still very tuned in to what is happening across the industry. Read More

News / Online

ChatGPT, travel data, OTAs: PhocusWire’s top opinion stories of 2023

By PhocusWire | December 13, 2023

This year's popular op-eds were heavy on AI and also covered TikTok and Instagram influencers and the loyalty strategies of Expedia, Booking, Hopper and Airbnb. Read More

News / Distribution

Airlines see less turbulence in accelerating NDC adoption

By Derek Catron | December 11, 2023

Airlines’ progress in modernizing distribution through direct connections with customers and travel agencies could make 2024 a pivotal year. Read More

News / Distribution

AmTrav's Klee on saving third-party air distribution in business travel

By Morgan Hines | December 6, 2023

AmTrav's Jeff Klee believes what’s good for airlines is what’s good for TMCs is what’s good for companies and travelers. Read More

News / Distribution

Getting beyond the impasse between airlines and the corporate travel community

By Linda Fox | October 6, 2023

Frustration between airlines trying to seek more modern ways to sell their products and corporate travel managers who feel left behind bubbled over this week at the Institute of Travel Management... Read More

News / Distribution

Airline ancillary revenue hit $69B in 2022, beating 2019 levels

By Linda Fox | September 28, 2023

The top five U.S. airlines - Alaska, American Airlines, Delta, United and Southwest - generated ancillary revenue of almost $23 billion from loyalty programs in 2022. Read More

News / Online

Skiplagging isn’t likely to stop anytime soon, even if airlines fight it

By Morgan Hines | September 5, 2023

While the practice is nothing new, a lawsuit by American Airlines puts skiplagging back in the headlines and raises questions about why it persists. Read More

News / Technology

Are airline patents a mark of industry innovation?

By Linda Fox | August 25, 2023

Lufthansa Innovation Hub's study of airline patents filed over the past 20 years revealed a steady decline since 2016 with financial constraints and outsourcing of innovation among reasons for this... Read More

News / Distribution

American Airlines plans NDC acceleration

By Robert Silk – Travel Weekly | July 31, 2023

Buoyed by early success with its NDC strategy, American Airlines is gearing up to remove more fares from legacy GDSs. Read More

News / Technology

How AI is enabling self-service round-the-world trip planning

By Derek Catron | June 29, 2023

A partnership between the Oneworld airline alliance and Elemental Cognition for around-the-world bookings relies on a generative AI chatbot. Read More

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