Sabre has acquired hotel management and guest engagement software company Nuvola to enhance its hospitality retailing and merchandising strategy.
Terms of the agreement have not been disclosed.
With Nuvola, Sabre aims to tackle the on-property fulfillment challenges that arise for hoteliers offering a wide range of ancillaries and attributes. By solving this need, Sabre says it hopes to empower hoteliers to broaden their offerings through Sabre’s solutions.
“Our vision for the future of hospitality retailing goes beyond the industry’s current focus on selling the room along with a limited set of ancillaries,” says Scott Wilson, president of Sabre Hospitality Solutions.
“Hoteliers today need new retailing strategies and solutions to help them deliver memorable, meaningful experiences for guests. Leveraging Nuvola’s capabilities will help us deliver the ‘last mile’ in the retailing process, enabling our customers to create and, most importantly, fulfill differentiated guest experiences.”
Founded in 2011, Miami-based Nuvola’s cloud-based solutions include task management, guest messaging and concierge services and housekeeping management.
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“Together, we will be able to deliver increased benefit to hoteliers – not just in the operations space but in retailing as well,” says Juan Carlos Abello, founder and CEO of Nuvola.
“The current standalone Nuvola offerings will continue to enhance on-property efficiencies for hoteliers. More importantly, integrating Nuvola capabilities into Sabre’s existing retailing and property management solutions will unlock new opportunities for hoteliers to deliver a differentiated, seamless guest experience.”
The transaction includes Nuvola technology and guest enablement software as well integration of Nuvola employees to Sabre.
Last week, Sabre reported revenue gains across its travel solutions, distribution, IT solutions and hospitality for the first quarter of 2022.
Total revenue for the company came in at $585 million versus $327 million year-on-year, with an operating loss of $80 million versus the $203 million loss in Q1 2021.