Customer Relationship Management

News / Technology

Cendyn acquires PushTech to build out CRM capabilities

By Linda Fox | October 10, 2023

Barcelona-based PushTech offers a cloud-based customer data and CRM platform helping hotels with marketing, guest communications and loyalty. Read More

Opinion / Technology

From chatbot to top slot – effective use of AI in hospitality

By Richard Valtr – Mews | October 10, 2023

Hospitality needs to look past cost cutting to discover the ultimate value in artificial intelligence, bringing together dependable but inspiring service with optimized operations. Read More

News / Technology

Tripla acquires BookandLink to boost hotel guest experience technology

By Linda Fox | September 13, 2023

The acquisition will enable Tripla to speed up its development in Asia while boosting revenue for each company in their respective markets. Read More

Opinion / Technology

Hotel check-in and the new discipline of guest service management

By Mrunal Desai - Aavgo | July 24, 2023

The rapid progress of technology has opened a new world of creative thinking around what the future of guest check-in should look like. Read More

News / Online

Sojern expands travel marketing platform with acquisition of VenueLytics

By Mitra Sorrells | July 11, 2023

VenueLytics provides guest experience and data analytics tools to improve guest satisfaction and loyalty, increase direct bookings and drive ancillary revenue. Read More

Opinion / Technology

Bringing aviation in line with other consumer-facing industries

By Meir Hadassi Turner – GO7 | July 6, 2023

Airlines need to invest in digital transformation to realize the power of personalization and better earn the loyalty of travelers and drive long-term growth and profitability. Read More

News / Distribution

Study reveals low take-up of AI among European hotels

By Linda Fox | July 5, 2023

The Booking.com-Statista European Accommodation Barometer reveals that 23% plan to use the tools in the next six months, but two-thirds have no plans to use AI in their businesses. Read More

News / Technology

Capital One acquires digital concierge, Velocity Black

By Derek Catron | June 2, 2023

Capital One is enhancing its travel offerings with the acquisition of Velocity Black. Read More

Opinion / Technology

Hotels of the future will need to learn to harness data

By Klaus Kohlmayr – IDeaS | May 18, 2023

We all shop, work and interact differently. The greatest opportunity for hotels today is to leverage the digital data being collected from guests around the world. Read More

News / Technology

How ChatGPT levels the playing field for travel companies

By Derek Catron | May 4, 2023

ChatGPT’s relative simplicity has benefited travel companies ranging in size from Expedia to Sailsquare, an Italy-based sailing cruise marketplace that used the tool to monitor communications on its... Read More

News / Startups

Thynk lands $13M for hotel sales and operations tech

By Linda Fox | April 14, 2023

The investment will speed up research and development as well as being put towards expansion in Europe, America and the Middle East. Read More

Opinion / Online

Should everyone jump on the dynamic pricing bandwagon?

By Frank Belzer – ICON Park | March 31, 2023

While Disney has launched one of the most complex dynamic pricing systems, these can create unintended consequences for companies that don’t plan carefully. Read More

News / Technology

Can we hardwire happiness into hospitality tech?

By Linda Fox | March 29, 2023

Hotels are providing the opposite of hospitality with long queues, paperwork, poor Wi-Fi and disconnected systems, according to Lennert de Jong, president for hospitality at Planet. Read More

News / Distribution

Cost and implementation woes hamper hotel tech adoption

By Linda Fox | February 22, 2023

H2c finds that few hotel chains are considering a core technology revamp in its latest distribution study. Read More

News / Online

Tripadvisor CEO outlines new three-prong strategy

By Mitra Sorrells | February 16, 2023

New CEO Matt Goldberg provided details of the strategy, describing the overarching concept as creating a “modern media marketplace for travel.” Read More

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