Hyatt

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Hyatt on Ctrip, outbound tourism and more China travel trends

By PhocusWire | June 4, 2018

The latest in our regular roundup of China travel trends brings news from Hyatt, highlights from ITB China and an update on the latest outbound tourism trends. ITB China highlights The ITB China Read More

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Unlocking travel security, part 1: The threat landscape

By Mitra Sorrells | May 7, 2018

Equifax, Yahoo, Ebay – all major brands that have been the targets of cyber criminals, with millions of customers impacted in each case. Read More

News / Technology

One job in hospitality that technology cannot replace

By Jeri Clausing - Travel Weekly | December 3, 2017

Even with the most advanced technology, there's still one role no good luxury or upscale hotel can do without: its concierge. Read More

News / Online

Why Hilton's loyalty program wants to take you shopping at Amazon.com

By Michele McDonald | September 19, 2017

Members of Hilton Hotels’ loyalty program, Hilton Honors, have a new way to use their points: paying for all or part of a purchase from online retailer giant Amazon. All Hilton Honors members are e Read More

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Are hotel franchise fees a growing problem for owners?

By Viewpoints | September 5, 2017

This is a viewpoint by Peter O'Connor, professor of digital disruption at Essec Business School in Paris. While much media attention has focused on the issue of OTA cost, hotel owners have also se Read More

News / Online

Hyatt adds 3D printing to travel's digital marketing toolkit

By Sean O'Neil | October 12, 2016

The Hyatt Place hotels and Hyatt House extended-stay brands in the US have found a way to make their latest digital marketing campaign stand out. The campaign uses three-dimensional (3D) printers Read More

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OneFineStay enlists Accor expertise to boost expansion

By Kevin May | August 23, 2016

Upmarket property rental brand OneFineStay is accelerating its global ambitions, thanks to its recent acquisition by global hotel chain Accor. The first new city for the company to target will be M Read More

News / Technology

Age of flying bots - what airlines should do in 2016

By Viewpoints | May 6, 2016

Airlines will be one of the first sectors to push into messaging-driven experiences, as shown by KLM’s bot launched at Facebook’s F8 Conference last month. NB: This is an analysis by Nadav Gur, fou Read More

News / Technology

KLM tries WhatsApp chat, Hyatt sees Messenger results [UPDATED]

By Sean O'Neil | January 29, 2016

KLM will be the first travel brand to trial a rebooking service via WhatsApp, the messaging app that claims nearly a billion users. As of February, when passengers of a connecting flight at Amsterd Read More

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TripAdvisor adds Hyatt to instant booking, so now 235K hotels are instantly bookable

By Sean O'Neil | July 24, 2015

Since February, TripAdvisor's market cap has soared by about a third to $13.4 billion, despite a dip after second quarter earnings were announced yesterday. NB: This article has been updated since Read More

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Hyatt Hotels globally rolls out its predictive analytics for upsells

By Sean O'Neil | March 11, 2015

Hyatt Hotels is one of many travel companies that has been leveraging "big data". In other words, it's been aligning all the functions of its organization to optimally use predictive data analytics Read More

News / Technology

Targeting Marriott, Hyatt to set wifi free worldwide

By Sean O'Neil | December 22, 2014

Hyatt will offer free unlimited wireless internet at its properties worldwide starting in February. The goal is to draw travelers in to a marketing portal, and also to out-do rival chains in the ameni Read More

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The two sides of ground transportation disruption

By Viewpoints | November 21, 2014

Legacy ground transportation has truly been disrupted in just the past few years. Companies like Uber, Lyft, Hailo, Sidecar and Gett, alongside Indian startup Olacabs and Didi Dache in China and do Read More

News / Online

Uber's API dropped into Hyatt, United and Expensify

By Nick Vivion | August 21, 2014

This week's reveal of the Uber API marks the company's latest push to become the dominant means of ground transportation across the business travel ecosystem - and third-party travel companies are eag Read More

News / Distribution

Hotel tech provider SiteMinder secures $30M in capital from Facebook investor

By Kevin May | January 14, 2014

SiteMinder has started off 2014 with a shot across the bows of its hotel distribution rivals by winning a mighty $30 million investment from Technology Crossover Ventures. The Sydney, Australia-bas Read More

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