Kurt Weinsheimer, chief product officer at Sojern, shares what's next for the travel industry following Google's decision not to phase out third-party cookies on its browser.... Read More

The organization has defined three initial criteria, including publicly available standards and third-party audit, by which to measure the compliancy of accommodation certification suppliers.... Read More

Steve Singh was announced as CEO of Spotnana in June, adding to his existing roles of executive chairman of Direct Travel, Troop, Spotnana and Center as well as other technology companies. He is also managing director at Madrona Venture Group.... Read More

Flight Centre Travel Group CEO Chris Galanty credited the company's AI Centre of Excellence for "revolutionizing" customer service and empowering agents through automation.... Read More

Alina Arnelle of BeCause writes that sustainability data management can give travelers confidence that a hotels’ actions toward the environment are genuine.... Read More

United, Hostelworld, Ryanair and other travel brands are cultivating a persona on social as engaging with audience has become a practical requirement for success for travel brands - and entertaining content is key, experts say.... Read More

The founder of Trip.com's TripGenie discusses what makes her AI travel assistant different from others.... Read More

Trip.com Group continues to implement artificial intelligence across operations from customer service to Copilot in engineering and AI tools, such as the curated lists launched in June, to boost the user experience.... Read More

Booking.com’s partnership with rapper Ludacris is its latest in a string of celebrity tie-ups. The marketing effort is more complex than a flash in a pan, according to Ben Harrell, U.S. managing director for Booking.com.... Read More

A new IATA initiative will help airlines better communicate with one another and with airports as they deliver checked bags across interline itineraries.... Read More

Backed by General Catalyst, Amazon Alexa Fund, Maven Ventures, Samsung Next and individuals from OpenAI, MultiOn is rapidly developing its AI agent technology for travel and other applications.... Read More

Satisfi Labs, one of the providers of AI-powered chat for DMOs, said it has added several new clients as destinations seek to be more responsive to visitors.... Read More

Keep up with all the latest people, product and partner news from around the global travel industry in PhocusWire's weekly roundup.... Read More

Ragnar Fjölnisson, founder of Kaptio, writes that by fully embracing digital transformation, multi-day tour operators can enhance customer satisfaction, drive economic growth and contribute to a more sustainable travel industry. ... Read More

Converting looks and likes on social media to actual bookings is a challenge for travel marketers, but Phocuswright research has interesting insights on those consumers most likely to convert.... Read More