Loyalty

News / Technology

Canary Technologies raises $50M to accelerate AI for hospitality guest engagement

By Mitra Sorrells | June 12, 2024

Canary works with more than 20,000 hoteliers around the world, including many that are part brands such as Wyndham, Marriott, Hilton and Four Seasons. Read More

News / Technology

Booking.com and Flight Centre on measuring generative AI’s efforts to make travel better

By D.J. Catron | June 12, 2024

At Phocuswright Europe experts from Booking.com and Flight Centre Travel Group weigh in on how generative AI is changing the travel industry. Read More

From Our Partners / Technology

Are you harnessing your property’s full potential?

By Mews | June 10, 2024

The hospitality industry is shifting toward a more dynamic, experience-led model, driven by technology and a willingness to rethink traditional spaces and services. Read More

News / Online

Gen Z, millennials less interested in loyalty travel, OAG survey finds

By Morgan Hines | June 7, 2024

OAG’s North American survey included 2,000 travelers with intent to analyze services including rewards programs and ticket inclusions and how those might be driving purchasing habits. Read More

News / Technology

The Access Group acquires hotel tech specialist SHR Group

By Mitra Sorrells | June 6, 2024

The Access Group said it will now add SHR’s capabilities to its growing AI-powered platform within its Access Hospitality division. Read More

From Our Partners / Online

Crafting a connected traveler strategy through omnichannel personalization

By Michelle Bruno | June 4, 2024

Travel brands seeking to evolve their customer relationships should begin by assessing their existing infrastructure and considering the needs of end users, agents and other travel partners. Read More

News / Online

With “innovationism” as its new philosophy, Trip.com Group comes roaring back

By Yeoh Siew Hoon - WiT | June 3, 2024

At its event last week, Trip.com Group leadership outlined the company's goal to be the number one OTA for flights in five years, powered by growth driven by higher-tier members and younger generations. Read More

News / Distribution

Brazil-based Nubank launches travel booking platform

By D.J. Catron | May 28, 2024

The partnership with Hopper Technology Services (HTS) will allow the bank’s Ultravioleta customers to purchase air tickets and book hotels on their banking app. Read More

Interview / Online

CEO Spotlight: Ariane Gorin of Expedia Group

By Mitra Sorrells | May 23, 2024

As Gorin moves into the CEO role at Expedia Group, she shares her thoughts on AI, social commerce, the B2B business, Vrbo and OneKey, as well as opinions on Airbnb and the TikTok ban. Read More

News / Technology

Marriott's revenue and tech chief on travel retail ambition

By Linda Fox | May 21, 2024

Marriott International chief revenue and technology officer Drew Pinto discusses the hotel giant's strategy to replace its CRS, PMS and loyalty platform and its approach to newer technologies. Read More

News / Technology

Korea-based credit card company creates travel booking portal

By D.J. Catron | May 20, 2024

The travel portal for Lotte Card customers will offer flights, accommodations and car rentals powered by HTS, Hopper's B2B solution. Read More

News / Technology

Despegar reports Q1 gains, AI enhancements

By Linda Fox | May 17, 2024

The company said its Sofia AI assistant now includes hotel recommendations and enables users to search by city and dates as well as budget and key amenities. Read More

News / Technology

As Gorin debuts as CEO, Expedia Group launches new AI assistant, content creator shops

By Morgan Hines | May 14, 2024

At Expedia Group's Explore event, the company announced a new generative AI trip planning tool and content creator marketplaces. Read More

From Our Partners / Online

Innovating beyond insurance to holistic, peace-of-mind services for travelers

By PhocusWire | May 13, 2024

Allianz Partners' Joe Mason discusses the company's newest innovation, Allyz, and how it can serve as a "constant companion" to each tension for travelers. Read More

News / Technology

Hospitality stakeholders on fixing the data silo problem

By Morgan Hines | April 30, 2024

Despite years of work across the hospitality industry, hotels are still struggling to connect guest data across multiple systems, inhibiting their ability to provide an optimal guest experience. Read More

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