Trip.com launches in-app chatbot built on OpenAI

Trip.com is launching a new chatbot within its app that is built on an API from OpenAI – maker of ChatGPT.

Known as TripGen, the tool offers a conversational interface similar to ChatGPT and other natural language processing chat tools. 

Trip.com says users can ask complex or vague questions and instantly receive tailored itineraries and advice for flights, hotels, transportation and tours.

“Time is precious, but planning is always so time-consuming and stressful. There is so much information available to users, and often it's overwhelming. As a travelholic who visited over 40 countries, I completely empathize with other travelers’ pain points and difficulties in preparing for a trip,” says Amy Wei, senior product director at Trip.com Group and product owner of TripGen.

"TripGen can provide travelers with closed-loop services before, after and during their trip just as the saying goes, 'You desire a trip, we generate the rest. Just like that!'"     

TripGen currently supports English, Japanese, Korean and traditional Chinese, and Trip.com says more languages will be added based on user needs.

“The goal of Trip.com is to become your trusted trip companion. The release of TripGen provides real-time, question-and-answer services in the Trip.com app, resulting in greater, faster, and more diverse support for travelers,” says Schubert Lou, COO of Trip.com.