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News / Technology

Unpacking airline disruption challenges - data, communication, personalization

By Linda Fox | September 16, 2024

With the global IT outage in July and a summer of strikes fresh on their minds, airline executives discussed how disruptions are managed, the importance of data and informing passengers at the... Read More

News / Technology

Acai Travel to power AI-driven enhancements for Globespan Travel Management

By Mitra Sorrells | May 28, 2024

Acai Travel, a PhocusWire Hot 25 Travel Startup for 2024, has created solutions to streamline operations for travel companies and enhance customer service. Read More

News / Technology

AI dominates travel industry investment

By Linda Fox | April 22, 2024

Lufthansa Innovation Hub's research arm finds that AI and machine learning represented 65% of investment by the travel industry in recent years. Read More

From Our Partners / Online

How travel clubs are driving revenue, loyalty and customer experience

By PhocusWire | April 8, 2024

Custom Travel Solutions founder Mike Putman explains the benefits of a travel club and how brands are using this type of offering to drive revenue and loyalty. Read More

Opinion / Technology

3 essential AI-powered solutions travel companies must integrate in 2024

By Ivan Saprov- Voyagu | April 1, 2024

AI can provide unparalleled opportunities for travel companies to streamline operations and enhance the overall customer experience. Read More

Opinion / Technology

Travel's journey through the generative AI platform shift

By Mario Gavira | January 16, 2024

Mario Gavira discusses whether we're in the midst of a pivotal moment that will see the rise of a new platform allowing us to interact and harness artificial intelligence. Read More

Opinion / Technology

Travel predictions: Breaking down walls, AI and revenue optimization

By Klaus Kohlmayr – IDeaS | December 5, 2023

Looking ahead to 2024, Klaus Kohlmayr of IDeaS shares his predictions for “substantial and exciting changes” for the hospitality industry. Read More

News / Online

Travel agents' growing cruise sales may reverse trend to direct

By Andrea Zelinski - Travel Weekly | April 25, 2023

Travel agents have seen their share of cruise bookings plummet during the pandemic as direct sales soared, but the dominance of the advisor channel is predicted to snap back by 2025. Read More

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Interview / Startups

STARTUP STAGE: Connect-EZ provides in-app calling for travelers

By Kathryn Walson | January 27, 2023

Founded in 2020, the London-based company aims to make it easier for travelers to communicate with airlines while on the go, including for booking inquiries and customer service issues. Read More

News / Technology

The push to digitalize the air travel experience

By Linda Fox | October 20, 2022

While Lufthansa Group has set up Digital Hangar to focus on the customer experience, other airlines are also addressing how they interact with customers. Read More

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Opinion / Technology

Voicing optimism about the future of travel call centers

By Markus Stumpe - Cruisewatch | September 16, 2022

Travel brands can benefit from a hybrid model where data forms a bridge between human agents and technology. Read More

Opinion / Technology

Why the hotel chatbot is a must-have for data collection

By Elitza Stoilova - Umni | August 15, 2022

With the disappearance of third-party cookies, hotel website chatbots will be critical to the collecting of first- and zero-party data. Read More

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News / Distribution

Q&A: Marriott Vacations Worldwide on digital strategy

By Jill Menze | July 18, 2022

Marriott Vacations Worldwide EVP and chief brand and digital strategy officer Lori Gustafson explains the company's digital-first approach to timeshare. Read More