Dozens
of hospitality industry technology providers released new and updated products
this week during HITEC, the Hospitality Industry Technology Exposition and
Conference, which took place in Charlotte.
The
event convened more than 5,000 hospitality technology and financial
professionals for education, product demonstrations and networking.
Here
is a roundup of some of the notable news from some of the more than 300 exhibitors:
- Shiji
has launched its Content Hub, a platform that sources, curates, manages and
automates the distribution of content for hotels.
The system centralizes content management across a variety of types including visual, textual, amenities, facilities, taxes and policy content, reducing errors and improving the experience for guests.
Shiji said the Content Hub is the result of requests from its customers for a solution to solve their content challenges and has been developed over the last two years in partnership with some of those customers. - Amadeus
is adding a chatbot to its Agency360 Plus data tool for hoteliers, as part of
its strategy to incorporate generative artificial intelligence into its
business intelligence products.
The Amadeus Advisor chatbot has been built in partnership with Microsoft and is powered by its Azure OpenAI service. Hoteliers can use the tool to quickly get answers to questions related to things such as average daily rate, room nights or revenue pipeline.Subscribe to our newsletter below
This is a transformational step forward in our offering to provide more intelligent and responsive technology, an improved user experience and remove the need for hoteliers to manually comb through data,” said Michael Yeomans, senior vice president of business intelligence and data solutions for hospitality at Amadeus.
“The tool quickly presents complex information in a simple and easy-to-understand format, freeing up time for hoteliers to focus on more strategic initiatives that drive revenue.” - Zucchetti North America has launched updates to its central
reservation system and booking engine solutions. The company said the solutions
will help chain hotels enhance conversions and maximize revenue through their
direct channels.
The company has added new reservation management functionality to its Vertical Booking CRS to help hoteliers manage rates, payment policies, discounts and corporate contracts across their entire portfolio of properties.
The Booking Engine has new booking conversion tools and enables guests to search for a room across every property in a chain and then filter those results to find the suitable hotel. - DerbySoft and IDeaS announced a partnership that will see
IDeaS’ G3 Revenue Management System integrated with DerbySoft’s Property
Connector distribution solution.
The companies said the partnership will enable properties to maximize their revenue potential, streamline operations and make smarter, data-backed decisions that help them stay competitive.
“This collaboration is poised to revolutionize the way our hotel partners manage their operations, pricing, and distribution strategies,” said Duane Overgaard, president of connectivity and senior vice president at DerbySoft.
“By simplifying complexities and enhancing efficiency, our joint solution empowers hoteliers to optimize revenues and deliver exceptional guest experiences. We are deeply committed to continuous innovation and are confident that this integration will set a new standard in hospitality technology.” - Otelier, a performance optimization platform for
hospitality, has released new features and enhanced functionality in its
business intelligence software, IntelliSight.
The company said the updated solution will help those working in revenue management, operations, finance and accounting to have better insights to make smart business decisions quickly.
“IntelliSight has been rebuilt on a modern, cloud architecture, leveraging best-in-class capabilities developed over several years,” said Niki Johnson, chief product officer at Otelier. “With a focus on integrations with the systems hoteliers rely on most, our team has spent countless development hours improving the capabilities, including normalizing data streams and upgrading the user interface, based on direct feedback from hotel owners and operators.”
The company said it is working to make the use of analytical artificial intelligence models and generative AI to enable “a new world of predictive and prescriptive analytics and automation.”