Hotel teams are doing a lot more, with a lot less. With unpredictable demand and spotty revenue, management is hesitant to staff up and spend, putting a strain and extra stress on the existing revenue-generating team.
It’s critical for hotels to spot burn-out signals, proactively boost morale, and leverage technology to drive occupancy.
A healthy team can steer your property towards profitability, but a drained crew will focus on mere survival.
In this webinar, you will learn:
- What forms burn-out can take on your hotel staff and how to recognize it
- How personality indicators identify stress in your employees: how to mitigate and motivate
- Easy ideas to make work fun for hotel staff and lighten the mood
- Find reasons to celebrate – when traditional success metrics are down and out, what are the KPIs that matter?
- Identify process inefficiencies and tackle them immediately: siloed systems, teams, and programs
- Lean into your tech stack and allow automation to take the strain off your teams
The webinar was broadcast on Wednesday, December 9, 2020.
Speakers:
- Mark Bartlett, chief revenue officer at NAVIS.
- Dan Smart, director of sales and marketing at Dream Inn Santa Cruz.
- Steve Trover, founding partner at Laveer & Co.
- Kevin May, editor in chief at PhocusWire.
Tips for addressing burn-out with smaller teams and unpredictable demand
The webinar was broadcast on Wednesday, December 9, 2020.