Loyalty

News / Online

Norwegian airline and Strawberry hotels create shared loyalty currency

By Mitra Sorrells | September 23, 2024

The two brands have created a joint venture – Spenn – that will offer a common loyalty currency with no exchange fees and, eventually, a wide range of partners that provide earning and redemption offers... Read More

News / Online

Marriott CEO on shifting loyalty from transactional to emotional

By Morgan Hines | September 19, 2024

Hotel loyalty programs have traditionally been focused on room nights as the primary redemption offering, but Marriott CEO Anthony Capuano believes Bonvoy can go far beyond traditional expectations. Read More

News / Startups

Point.me secures $15M to expand travel rewards search platform

By Linda Fox | September 18, 2024

The investment was led by Nyca Partners and Citi Ventures with Samsung Next, RiverPark Ventures, Meta executives, the co-founder of ITA Software (Google Flights), Thayer Ventures and PAR Capital... Read More

News / Technology

Unpacking airline disruption challenges - data, communication, personalization

By Linda Fox | September 16, 2024

With the global IT outage in July and a summer of strikes fresh on their minds, airline executives discussed how disruptions are managed, the importance of data and informing passengers at the... Read More

Opinion / Online

Racing toward tomorrow's travel experience

By Stephanie Meltzer-Paul - Mastercard | September 11, 2024

Stephanie Meltzer-Paul, executive vice president of global loyalty at Mastercard, explores what's possible when the right mix of personalization, loyalty and technology are activated. Read More

From Our Partners / Online

Five things travel marketers get wrong

By Cathy Walsh | September 9, 2024

Marketing teams should review channel performance monthly and ensure that tactics are in service to an overarching strategy. And that strategy should be evaluated regularly to ensure it includes best... Read More

News / Online

The U.S. begins investigation of airline loyalty programs

By Robert Silk – Travel Weekly | September 6, 2024

The U.S. Transportation Department has begun an inquiry into the loyalty programs of American, Delta, Southwest and United. Read More

News / Online

EDreams sees profitability bump from long-time subscribers

By Morgan Hines | September 3, 2024

EDreams Odigeo reported its earnings, pointing to growth bolstered by its subscription program, an element that the company has identified as a driver of success in past earnings reports as well. Read More

News / Online

Booking.com’s U.S. managing director on growth plans, STRs and marketing

By Morgan Hines | August 27, 2024

Booking.com’s partnership with rapper Ludacris is its latest in a string of celebrity tie-ups. The marketing effort is more complex than a flash in a pan, according to Ben Harrell, U.S. managing... Read More

News / Technology

Hospitality retailing tech looks to fulfill “ultimate guest experience”

By D.J. Catron | August 22, 2024

The combination of new technology and deep data resources is opening opportunities for hoteliers to digitally offer concierge-like recommendations and bookings of a wide variety of products and... Read More

News / Distribution

Alaska Airlines launches new accommodations platform with Expedia Group

By Morgan Hines | August 21, 2024

“Stays by Alaska Vacations” is the airline's latest expansion of the airline's travel product offering and tie-up with its loyalty program. Read More

News / Distribution

Sonder writes new chapter with Marriott licensing deal, new funding

By Linda Fox | August 19, 2024

Sonder, which has faced challenges recently including a delisting from the Nasdaq and job cuts, will have access to $146 million to drive growth as well as help with the integration of its... Read More

News / Online

Latin America super app Rappi on using its travel products to drive loyalty

By Mitra Sorrells | August 15, 2024

About a year after Rappi partnered with Marriott in Mexico, the integration has extended to the super app’s users in Colombia, Chile, Peru, Brazil, Argentina and Uruguay. Read More

News / Online

Inspirato receives $10M, makes employee cuts, names new CEO

By Morgan Hines | August 13, 2024

The luxury travel subscription company received $10 million in equity financing, cut its workforce by 15% and named Payam Zamani as its new chairman and CEO. Read More

News / Online

Wizz Air partners with Caravelo on all-you-can-fly subscription

By D.J. Catron | August 13, 2024

Subscribers who pay a single annual payment up front can fly as much as they want during the next 12 months as long as they book within 72 hours before departure. Read More

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