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Marriott CEO on shifting loyalty from transactional to emotional

By Morgan Hines | September 19, 2024

Hotel loyalty programs have traditionally been focused on room nights as the primary redemption offering, but Marriott CEO Anthony Capuano believes Bonvoy can go far beyond traditional expectations. Read More

News / Online

The U.S. begins investigation of airline loyalty programs

By Robert Silk – Travel Weekly | September 6, 2024

The U.S. Transportation Department has begun an inquiry into the loyalty programs of American, Delta, Southwest and United. Read More

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Should the airline industry be looking at sustainability more holistically?

By Morgan Hines | September 3, 2024

The airline industry has long discussed sustainability efforts related to carbon emissions. But new measures show it's not on track to reach a “net-zero scenario.” Read More

News / Online

How embracing a creator mentality can bolster travel marketing

By Morgan Hines | August 28, 2024

United, Hostelworld, Ryanair and other travel brands are cultivating a persona on social as engaging with audience has become a practical requirement for success for travel brands - and entertaining... Read More

News / Online

Why the CrowdStrike crash hit Delta harder

By Robert Silk – Travel Weekly | August 19, 2024

All of the major U.S. airlines were forced to halt operations when Microsoft Windows' operating systems crashed, yet each airline's experience was different. Read More

News / Distribution

Airline alliances redouble efforts to make multicarrier itineraries seamless

By Robert Silk - Travel Weekly | July 29, 2024

As the three major alliances have reached something close to global coverage, using technology to facilitate seamless, multicarrier journeys has become a priority. Read More

News / Technology

Global IT incident grounds major airlines

By Linda Fox | July 19, 2024

Major airlines and airports including American, United, Delta and KLM were affected by a global IT outage Friday with some having to ground flights. Read More

News / Technology

How airlines are evolving their operations with generative AI

By Morgan Hines | July 9, 2024

Generative artificial intelligence could be a game-changing technology when it comes to simplifying the complicated operations of running an airline. Read More

News / Online

Travel groups warn of fewer trips if U.S. adopts plan to lower credit card fees

By Johanna Jainchill and Robert Silk – Travel Weekly | April 19, 2024

A proposal to lower credit card fees could have the unintended consequence of reducing travel by cutting into the funds that support loyalty programs, data from the U.S. Travel Association shows. Read More

News / Distribution

Delta partners with Accelya, Google on new NDC plans

By D.J. Catron | April 18, 2024

The last of the three major U.S. airlines to embrace modern retailing and distribution announced the partners it will work with, including IATA and ARC. Read More

News / Technology

Delta prepares to launch NDC solution “anchored around servicing”

By Mitra Sorrells | April 11, 2024

Next week Delta will reveal the technology companies it is working with that are helping to create its NDC solution. Read More

News / Online

Airlines have jacked up the cost of reward travel since 2019

By Robert Silk | April 5, 2024

A new analysis from consulting firm IdeaWorks shows the cost of reward travel at U.S. airlines has jumped sharply since 2019, eroding the value of frequent-flyer points. Read More

News / Distribution

The impact of American Airlines' distribution changes one year on

By Linda Fox | April 3, 2024

American Airlines has made no secret of its goal of 100% internet-based bookings and other carriers are showing signs of following suit with varying strategies. Read More

News / Distribution

Airline ancillary revenue hit $69B in 2022, beating 2019 levels

By Linda Fox | September 28, 2023

The top five U.S. airlines - Alaska, American Airlines, Delta, United and Southwest - generated ancillary revenue of almost $23 billion from loyalty programs in 2022. Read More

News / Technology

United Airlines inks deal to buy 1B gallons of SAF

By Derek Catron | September 14, 2023

Houston-based Cemvita to provide 50 million gallons of sustainable aviation fuel a year for 20 years to the airline. Read More

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