Sutherland Global focuses on digital transformation
across multiple verticals, including travel and hospitality.
The company describes its services as combining
“human-centered design with the scale and accuracy of real-time analytics, artificial
intelligence, cognitive technology and automation.”
During the Phocuswright Conference in Fort
Lauderdale, Sutherland Global vice president of travel, transportation hospitality and
logistics Zolon Wilkins spoke to PhocusWire senior reporter Linda Fox in the PhocusWire
studio.
Wilkins explained the company’s strategy to
help customers transition from legacy systems – and legacy strategies – to modern,
customer-centric solutions using modern technologies.
Wilkins also discussed the power of automation
and generative AI to create a richer experience for travelers.
Watch the full discussion below.
Brought to you by Sutherland Global