VIDEO: Time to revamp payments in hospitality

Cancellations, cash flow, inefficient processes – these issues have always existed for hoteliers but never moreso than in the last 18 months since the COVID crisis began.

While the urgency of these payment challenges has created headaches for hoteliers, it has also put the spotlight on the need for new thinking and new systems.

One of the people talking up the need for innovation is payment veteran Mike Carlo, founder and CEO of XanderPay and a leader of HEDNA’s payments committee.

In the most recent PhocusWire Pulse event, Progress In Travel Payments, Carlo explains how hospitality’s legacy systems created problems that could have been avoided, why hotels should operate more like online travel agencies when it comes to payment processing and what hurdles stand in the way of change. 

Carlo also shares his thoughts for about the future and how the payment landscape could look different – and more guest-centric - in the next three to five years.

Watch the full discussion with PhocusWire's Mitra Sorrells below...